General Terms and Conditions of Sale
The products purchased on offique.com are sold directly by La Mercanti Srl "OFFIQUE”, with registered office in Italy at via Pasubio, 10, 63074, San Benedetto del Tronto (AP), business register number, tax code and VAT number 01525090443, fully paid share capital of EUR 10.200,00.
For a Request of Information, or if you need any assistance, please contact us:
By Phone: +39.0735.757927
By Email: firstname.lastname@example.org
By Fax: +39.0735.758105
By Mail: La Mercanti Srl - Office Boutique division - Via Pasubio, 10 - 63074 San Benedetto del Tronto (AP) - Italy
1. How to buy online at OFFIQUE
1.1 La Mercanti offers products for sale on offique.co.uk. To place an order for the purchase of one or more products on offique.co.uk, you must fill out the online order form and send it electronically to us, following the relevant instructions.
1.2 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy and to save or reproduce a copy thereof for your own personal use.
1.3 Upon submission of an order form, Offique shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form.
1.4 By submitting an order form to Offique, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with La Mercanti Srl. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on offique.co.uk
1.5 On offique.co.uk we offer for sale high design and top-quality products, purchased by Offique directly from manufacturers. Offique does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
1.6 After your order form has been submitted, La Mercanti will process your order. La Mercanti may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail.
1.7 Before sign for delivery, please verify packing list and if the package appears even slightly damaged; in this case write "Package Damaged". This is VERY important. Any damage discovered without reclamation on the delivery slip can not be claimed at Offique, same is valid for extra transport insurance subcribed during order! We will not be able to claim from transport company or insurance company any claims not retained on delivery slip! You can not claim any amount or replacement from Offique if you have not signed any remarks or damage on delivery slip during delivery!
2. Pricing and availability
All prices are listed in Euro. "OFFIQUE PRICE", as displayed, is not inclusive of VAT unless stated otherwise. We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
3. User warranties
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.
4. Return policy
Products purchased from OFFIQUE may be returned only within 14 days of delivery if accompanied by original receipt and in original condition and in original packaging. Returns must be pre-authorized by email email@example.com. Returns received and not pre-authorized cannot be processed. Non-stock items, special orders, and wooden items are not returnable.
Returns should be properly packed and sent at the customer's expense, to: La Mercanti Srl - Office Boutique division - Via Pasubio, 10 - 63074 San Benedetto del Tronto (AP) - Italy.
Actual cost of shipping item to you will not be refunded. All returns must be shipped from the same country they were purchased from. If your return does not meet the conditions listed, the package will be sent back to you at your expences. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail. OFFIQUE reserves the right to refuse returns that are shipped after the 14 working day grace period has expired or that are not in the same condition as you received them.
Customers who purchase with VAT number cannot issue the Return policy.
These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.